Frequently Asked Questions
Scheduling and Arrival
How quickly can an active leak be inspected?
If we have availability, we’ll do our best to inspect an active leak the same day. While you wait, we can talk you through simple steps—like placing a bucket under a drip—to help limit interior damage.
How are appointments confirmed?
We’ll send a text confirming your appointment and introducing the roof consultant who will be visiting your property.
How can appointments be changed, restored, or canceled?
Call or text our office, or contact the roof consultant scheduled to meet with you. We’ll help you reschedule or cancel the appointment.
Will I receive an arrival window?
Yes. We schedule a one-hour arrival window to account for Atlanta-area traffic.
Will I get an “on-the-way” notification?
Yes. Your roof consultant will call or text when they’re on the way and share a more exact arrival time.
Inspection and Quote Process
What happens during a roof inspection?
We look at the roof from both sides whenever accessible—the underside from the attic and the exterior from the roof. We’re checking for active leaks, vulnerable areas, storm damage, and the roof’s overall condition. Then we’ll show you what we found and explain whether a repair or replacement makes the most sense.
Does the estimator need to get on the roof?
When conditions are safe, your roof consultant will typically get on the roof for a hands-on inspection. We may also use a drone to document hard-to-reach areas and give you a clearer view of what we see.
How long does the inspection take?
Most inspections take 60–120 minutes, depending on the size, pitch, accessibility, and complexity of the roof.
Is the quote provided during the visit or afterward?
Whenever possible, your roof consultant will review the findings and walk you through the recommended repair or replacement options during the visit. If the scope needs additional review, we’ll tell you exactly when to expect the written quote.
Repairs and Services
Does Reset handle repairs as well as full replacements?
Yes. We handle everything from targeted roof repairs to complete roof replacements, and we’ll recommend the option that makes the most sense for your home—not the biggest job.
Do you service gutters and downspouts?
Yes. We service gutters and downspouts to help keep water moving safely away from your roof and foundation.
Do you work on soffit and fascia?
Yes. We can address soffit and fascia issues connected to your roofing or gutter project.
Do you handle flashing issues?
Yes. We repair and replace flashing around chimneys, walls, valleys, and other vulnerable areas where water can get in.
Do you repair or replace skylights?
We replace skylights when needed and make sure they’re properly integrated with the roofing system to help prevent future leaks.
Do you address vent penetrations?
Yes. We inspect and address roof penetrations such as plumbing vents, exhaust vents, and their surrounding flashing.
Do you handle minor storm damage?
Yes. We handle minor storm damage as well as larger storm-related repairs and replacements. We’ll document what we find and give you an honest recommendation.
What exterior services are not offered?
Our work is focused on roofing and closely related exterior components, including gutters, downspouts, soffit, fascia, flashing, skylights, and roof penetrations. If your project falls outside our scope, we’ll tell you honestly and point you in the right direction when we can.
Service Area
Do you service my property location?
We serve homeowners across Metro Atlanta and much of North Georgia. Send us your address or give us a call, and we’ll quickly confirm whether your property is within our service area.
How can I check if my address is within your service area?
Call or text us at (770) 317-1237 with your property address, and our team will confirm availability.
What happens if I’m near the edge of your service area?
Give us a call. We review those situations individually and will do our best to help—or point you toward a trusted option if we can’t.
Insurance Guidance
Is my roof damage significant enough to consider an insurance claim?
We can inspect and document the damage, explain what we see, and give you an honest opinion about whether it may be worth discussing with your insurance company. The decision to file is yours, and coverage is ultimately determined by your insurer.
How long does the insurance adjuster process typically take?
Timing varies by insurance company and the complexity of the claim. The adjuster process may take several days to a few weeks, and more complex claims can take longer. We’ll keep our part moving and help you understand what comes next.
What documentation is required for a claim?
The most important documentation is clear evidence of the storm damage. We also document reasonable steps you took to protect the property from further damage, such as emergency tarping, along with relevant photos, dates, and receipts when available.
What support do you provide versus what is handled by the insurance company?
Reset Roofing provides a thorough inspection, photos, and documentation of the roof’s condition, and we can help you understand the repair process. Your insurance company determines the covered scope, pricing, and final claim decision. We advocate for accurate information while staying in our lane.
Post-Installation Support
What should I do if I have a recurring leak after installation?
Call or text us as soon as you notice it. We’ll send a supervisor to inspect the issue, identify the cause, and make it right under the applicable workmanship or manufacturer warranty.
How are workmanship or warranty concerns handled?
A supervisor will inspect the concern, explain what we found, and walk you through the next step. If it’s covered by our workmanship warranty, we’ll make it right. If it involves a manufacturer warranty, we’ll help you understand that process too.
What if I have not received a return call?
Send us a follow-up text or call the office again at (770) 317-1237. We work hard to answer promptly, and a quick follow-up helps us make sure your message doesn’t get missed.
Can I request copies of prior work or documentation?
Yes. Contact our office and we’ll help locate any available project photos, estimates, invoices, warranty information, or other documentation tied to your property.
Buyer/Seller and Closing
How do you handle roof inspections during a home sale?
We inspect the roof just as carefully as we would for any homeowner, then provide a clear, honest assessment of its current condition. The goal is to give both the buyer and seller useful information so they can make informed decisions.
Can work be scheduled to meet closing timelines?
We’ll do our best to work with your closing timeline and will be upfront about what’s realistic. Scheduling depends on the scope of work, materials, weather, and crew availability, so contact us as early as possible.
How are costs typically allocated between buyer and seller?
That’s determined between the buyer and seller, often with guidance from their agents or closing professionals. Every transaction is different. We’re happy to provide a clear scope, pricing, and documentation so both parties can work out the arrangement that fits their agreement.
What happens if a transaction is delayed or canceled?
Contact us as soon as possible. Work that has not started can generally be rescheduled or canceled, subject to the signed agreement and any materials already ordered. We’ll explain any impact clearly before moving forward.
What documentation is provided for closing?
We provide a detailed project link with interior and exterior photos, including annotated images when helpful. If the transaction requires a more formal report, we can provide one upon request; an additional fee may apply.
