Last Updated: April 8, 2025
1. INTRODUCTION
Welcome to Reset Roofing (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, SMS messaging services, scheduling tools, and other digital services including the Demand IQ application.
We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.
2. INFORMATION WE COLLECT
We may collect the following information:
- Contact Information: Name, email address, mailing address, phone number
- Mobile Phone Number: When you opt-in to receive SMS messages
- Property Information: Address and details about your roofing needs
- Service Preferences: Information about your roofing service interests
- Scheduling Information: Dates and times for consultations or services
- Communications: Records of your interactions with us, including messages you send through our website, SMS, or other channels
- Technical Information: IP address, browser type, device information, and other data collected when you visit our website
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and manage the services you request
- Send you updates, alerts, and promotional messages via SMS and other channels
- Respond to your inquiries and provide customer support
- Schedule and confirm appointments
- Improve our services and website functionality
- Process payments and maintain records
- Comply with legal obligations
- Generate roofing estimates and proposals through services like Demand IQ
4. DISCLOSURE OF YOUR INFORMATION
We will not sell or rent your personal information to third parties. We may share your information in the following situations:
- Service Providers: With partners who help us provide services (including SMS services, scheduling tools, and Demand IQ)
- Legal Requirements: When required by law or to protect our rights and the safety of others
- Business Transfers: In connection with a merger, sale, or acquisition of our business
When we utilize Demand IQ to provide services through our website, Demand IQ processes your data according to their terms of service. We remain the controller of your personal information, and Demand IQ acts as a processor.
5. YOUR CONSENT AND CHOICES
SMS Messaging
By providing your mobile phone number and opting into our SMS messaging service, you expressly consent to receive recurring text messages from Reset Roofing via automated technology at the mobile number you provided. Message and data rates may apply.
You understand that:
- Reset Roofing provides an SMS notification service to keep you informed about your roofing projects, appointment reminders, special offers, and service updates.
- Message frequency varies based on your interactions with our services and scheduled appointments. You may receive multiple messages per week.
- Message and data rates may apply. Reset Roofing does not charge for this service, but carrier charges for text messages may be applied by your mobile carrier.
- You can opt-out of receiving SMS messages at any time by replying “STOP” to any message from us. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
- If you need assistance with the SMS service, reply with the keyword “HELP” to any text message from us or contact us at info@resetroofing.com or (770) 230-1743.
- We may update these SMS Terms and Conditions from time to time. We will notify you of any changes by posting the new terms on our website or through a direct message.
By opting in to receive text messages, you confirm that you are the subscriber or owner of the mobile number provided, or that you have the authorized consent of the subscriber or owner to receive text messages at this number.
Standard message and data rates may apply to all messages. Wireless carriers are not liable for delayed or undelivered messages. If you have questions about your text plan or data plan, please contact your wireless provider.
Email Marketing
You can unsubscribe from our email marketing communications by clicking the “unsubscribe” link included in each email or by contacting us directly.
Your Data Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Request transfer of your information
To exercise these rights, please contact us using the information in Section 8.
6. DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
7. THIRD-PARTY PLATFORMS
Our services may be provided through third-party websites, operating systems, platforms, and portals (collectively, “Third-Party Platforms”). Additional terms and conditions may apply to your use of Third-Party Platforms, which are not under our control. We do not assume any responsibility or liability for your use of such Third-Party Platforms.
This includes:
- Demand IQ platform for roofing estimates
- Scheduling software
- Payment processors
- Communication tools
8. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website or through a message. Your continued use of our services after any changes indicates your acceptance of the new terms.
9. GEOGRAPHIC RESTRICTIONS
Our services are intended for use within the United States. If you access our services from outside the United States, you are responsible for compliance with local laws.
10. CONTACT US
If you have any questions about this Privacy Policy or our services, please contact us at:
Reset Roofing
204 Kelly Mill Rd
Cumming, GA 30040
(770) 230-1743
info@resetroofing.com