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Protecting You Like Family

Our Approach to Roofing

At Reset Roofing, we understand that your roof protects your most precious asset – your family, and we understand the importance of family. Whether we are installing a new roof or repairing a roof leak, we pledge to stay on top of your project and work to exceed your expectations.

Not only does our team have an extensive understanding about roofing, but we also know how to work with insurance companies and assist with your insurance claims. We are proud to employ the highest quality craftsmen in the Metro Atlanta market. Learn more about our team below.

Martin
CEO, Co-Owner

Martin Shepard

With two decades of experience in the roofing industry, Martin leads Reset Roofing as its dedicated CEO. His expertise lies in roof installation, project management, and customer relations, and he takes immense pride in delivering exceptional service to clients throughout Georgia.

Throughout his career, Martin has overseen thousands of residential reroofs and commercial projects. He is committed to ensuring that every customer feels supported and well-informed, guaranteeing that each project upholds the highest standards of quality and safety.

When he's not busy managing operations, Martin enjoys indulging in sports, savoring delicious food, and exploring new destinations. You can often find him on the golf course or actively supporting middle school students at his church.

Martin's leadership and passion for excellence make him a key figure at Reset Roofing and a valued community member.

Traci
Office Manager, Co-Owner

Traci Shepard

With eight years of experience in the roofing industry, Traci is a powerhouse at Reset Roofing. As co-owner and office manager, she excels in staff management, marketing, and employee support, always striving to provide her team with a top-quality work experience.

Throughout her career, Traci has played a pivotal role in establishing the new Reset Roofing headquarters and handpicking the best talent to join the team. She loves connecting with customers on a personal level, ensuring they feel confident in the quality of Reset's work and service.

When she's not at work, Traci enjoys decorating, cooking, and cherishing moments with her twin daughters. She's also passionate about giving back to the community, often volunteering with foster care and bringing her therapy dog, Murphy, to visit hospitals and schools.

Traci's commitment to excellence and her warm, engaging personality make her a valuable asset to Reset Roofing and a beloved member of the community.

Wyatt
Roof Consultant

Wyatt

Wyatt is a skilled roof consultant at Reset Roofing. He specializes in diagnosing roof leaks and managing large projects that involve multiple trades. Wyatt takes pride in delivering exceptional communication, ensuring that all client questions are thoroughly answered.

Throughout his career, he has successfully tackled thousands of persistent roof leaks, enjoying the challenge of making sure each project meets the highest standards.

Outside of work, Wyatt loves spending quality time with his son, exploring his creativity through modern abstract art, and hitting the golf course. His commitment to excellence and passion for his work make Wyatt a fantastic asset to the Reset Roofing team!

Chrissy
Accounts Receivable Manager

Chrissy

Chrissy is the meticulous accounting manager at Reset Roofing, bringing five years of dedicated service to the team. Known for her attention to detail and excellent communication skills, Chrissy plays a crucial role in ensuring the financial side of roofing projects runs smoothly.

In her role, she is responsible for creating and collecting invoices, and she works closely with insurance companies to streamline the roofing claims process, making it easier for homeowners to navigate their claims with confidence.

Outside of her professional commitments, Chrissy is a devoted mother to three children. She spends countless hours cheering on her daughters as they showcase their talents in gymnastics and play travel softball, embodying the spirit of encouragement and support.

With her passion for both her work and family, Chrissy is not just a numbers expert—she's an invaluable part of the Reset Roofing family, ensuring every project is as seamless as possible for clients!

James 2 2
Operations Manager

James

James brings an impressive 20 years of customer relations experience to his role as operations manager at Reset Roofing. In this vital position, he takes charge of scheduling all materials and coordinating the work needed to bring signed contracts to life, ensuring every project runs smoothly and efficiently.

Outside of the office, James is a dedicated family man, happily married with two kids. He thrives in the great outdoors, where you can often find him hunting, fishing, or simply enjoying nature's beauty. His passion for the outdoors seamlessly blends with his commitment to coaching his son's winning baseball team, where he inspires young athletes with his guidance and enthusiasm.

James's combination of professional expertise and personal dedication makes him an invaluable asset to the Reset Roofing team, fostering positive experiences for clients and teammates alike!

Mandy
Finance Assistant

Mandy

Mandy is one of the very first employees hired at Reset Roofing, and her unwavering commitment has been instrumental in propelling the company forward. Working diligently behind the scenes in the accounting department, she ensures that every job has the necessary paperwork and documentation, keeping everything organized and on track.

Her exceptional skills and meticulous attention to detail make her a pivotal part of the team, yet Mandy remains humble about her contributions. She understands that her work lays the foundation for success, and she takes great pride in facilitating a seamless process for her colleagues and clients.

Outside of her professional life, Mandy loves to unwind by playing tennis, enjoying the thrill of the game while staying active. She is also a devoted mother to two grown children and treasures the time spent with her beloved nephews, creating cherished memories filled with laughter and joy.

Mandy’s blend of professionalism, dedication, and warmth makes her an invaluable member of the Reset Roofing family, contributing to a positive and efficient work environment for everyone!

Malia
Roof Consultant

Malia

Malia is an exceptional Roof Consultant at Reset Roofing, bringing four years of experience and a unique talent for working with adjusters on insurance claims. Her expertise helps ensure that clients receive the support they need during the roofing process, making her a go-to resource in the office.

With a natural gift for connecting with others, Malia loves meeting new people and building relationships. Her friendly smile and outgoing personality make it easy for her to create rapport with clients and colleagues alike—she truly has never met a stranger!

Outside of work, Malia is passionate about fitness and can often be found pushing her limits at the CrossFit gym or competing in CrossFit competitions. She also has a soft spot for animals, especially her beloved dog, Brownie.

Malia’s dedication to her work and her vibrant personality make her a cherished member of the Reset Roofing team, where she continues to make a lasting impression on everyone she meets!

Felipe
Customer Experience Manager

Felipe

Felipe is the dedicated on-site customer experience manager at Reset Roofing, where he thrives on ensuring homeowner satisfaction throughout the roofing installation process. With a genuine passion for helping others, Felipe goes above and beyond to create a positive and seamless experience for every client.

In addition to his professional commitments, Felipe enjoys traveling and cherishing moments with friends, embracing new cultures and experiences along the way. His fluency in Spanish allows him to connect with a broader range of staff and clients, making communication smoother and more personal.

Felipe is also an advocate for the homeless population, dedicating his time and efforts to support those in need. His compassion and commitment to giving back exemplify his character both inside and outside of work.

With Felipe on the team, homeowners can feel confident knowing they have a dedicated advocate ensuring their roofing journey is as enjoyable as possible!

Kelli
Assistant Office Administrator

Kelli

Kelli is the dynamic force at Reset Roofing, known for her ability to step into various roles as needed within the company. A hard worker and reliable team player, she efficiently handles calls and provides valuable support to the office staff on ongoing projects, ensuring everything runs smoothly.

With a flexible attitude and a positive outlook, Kelli brings a sense of calm to the workplace, making her a joy to collaborate with. Her easygoing nature helps create a friendly environment where everyone feels comfortable working together.

Outside of her professional life, Kelli is a proud mother of three kids who keep her busy and entertained. She embraces home projects with enthusiasm, always ready to tackle new challenges. When she’s looking for fun and relaxation, you can find her enjoying time by the serene shores of Lake Sinclair, creating cherished memories with her family.

Kelli's blend of adaptability, positivity, and dedication makes her an invaluable part of the Reset Roofing family, contributing to both team success and a welcoming atmosphere!

Meagan
Operations Coordinator

Meagan

Meagan is an operations coordinator at Reset Roofing, where she specializes in the details of measuring and ordering the necessary materials for projects. In addition to her core responsibilities, she has also embraced the role of part-time videographer, creating engaging social media content that showcases the team's work and spirit. Meagan takes great pride in supporting the operations team and ensuring everything runs smoothly.

She enjoys collaborating with the Reset Roofing staff to provide an accurate and efficient start to new projects, fostering a positive work environment.

Outside of the office, Meagan loves thrifting and spending quality time with her family. You can often find her cheering on the Atlanta United soccer team, passionately supporting her local club. Meagan's enthusiasm and dedication make her an integral part of the Reset Roofing team!

Dan
Roof Consultant

Dan

Dan is a dedicated Roof Consultant at Reset Roofing. He specializes in customer relations and commercial roofing, taking pride in providing exceptional service to clients throughout the greater Atlanta area.

In his first year, Dan has successfully taken the lead on low-slope commercial roofing projects, coatings, and roof systems. He genuinely enjoys solving problems for customers, ensuring their needs are met with expertise and care.

When he’s not working, Dan loves cheering on the Braves and spending quality time with his family. He enjoys ministry activities and can often be found running on trails, attending swim meets, and enjoying concerts for his four kids.

At home, Dan has a lively household with chickens and two adorable dogs: Nala the lab and Shemsy the doodle. His passion for family and community shines both at work and in his personal life!

Jean
Office Administrator

Jean

Jean is the friendly office administrator at Reset Roofing, having joined the team last year after an impressive 32-year teaching career. She excels in connecting with new customers both in the office and over the phone, taking pride in delivering top-quality customer service to everyone who reaches out.

A true professional multitasker, Jean loves meeting new people and ensuring they feel confident that Reset Roofing will effectively address their roofing needs.

When she's not at work, Jean enjoys taking leisurely walks, diving into a good book, and spending quality time with her dogs. You can often find her enjoying the tranquility of the lake with her family, making the most of her time off. Jean's warm personality and dedication make her a valuable asset to the Reset Roofing team!

Kevin
Operations Field Support

Kevin

Kevin is an experienced operations field support member at Reset Roofing, boasting 15 years in the installation industry. He specializes in production efficiency and takes pride in successfully completing large-scale projects with ease.

Throughout his career, Kevin has worked on multimillion-dollar projects, enjoying the opportunity to see each one come to fruition while maintaining the highest standards of quality and safety.

Outside of work, Kevin loves dirt biking and fishing, often found in the woods, embracing the great outdoors. His expertise and dedication make him a remarkable asset to the Reset Roofing team!

Culture

We Treat Every Project Like It’s Our Own

No matter how big or small the job, we put our heart and soul into every detail. Whether it’s a quick repair or a full roof replacement, we approach each task with care and precision to make sure it’s done right. We’re all about making sure you feel confident in our work.

01

Going the Extra Mile, Always

We don’t just aim to meet your expectations – we aim to surpass them. From our clear communication to our top-notch craftsmanship, we’re committed to delivering more than you expect, every single time. We want you to walk away feeling like you got more than you paid for.

02

Building Trust, One Roof at a Time

We’re not just about roofing; we’re about building trust. By being honest, reliable, and always showing up for our clients, we create strong, lasting relationships that go beyond just the job at hand. Because to us, you’re more than just a customer – you’re part of our community.

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Contact

Our service area includes Cumming, Johns Creek, Alpharetta, Buford, East Cobb, Roswell, Milton, Marietta, Lawrenceville, Dawsonville, Norcross.

 

Headquarters

Cumming, Georgia 30040
Email: info@resetroofing.com
Phone: 678-730-5253

 

Mon – Fri: 09:00 AM – 05:30 PM
Sat – Sun: By Appointment Only