Last Updated: April 8, 2025
1. INTRODUCTION
These Terms of Service (“Terms”) govern your use of Reset Roofing’s SMS messaging services powered by Ring Central (“SMS Service”). By opting into our SMS Service, you agree to these Terms in their entirety.
Reset Roofing (“we,” “us,” or “our”) provides SMS notifications to keep you informed about your roofing projects, appointment reminders, special offers, and service updates. Our SMS Service is designed to enhance your customer experience through timely and relevant communications.
2. ELIGIBILITY AND CONSENT
By providing your mobile phone number and opting into our SMS Service, you:
- Confirm you are 18 years of age or older
- Expressly consent to receive recurring text messages from Reset Roofing via Ring Central’s automated technology at the mobile number you provided
- Acknowledge and agree that your consent is not required as a condition to purchase any goods or services
- Confirm that you are the subscriber or owner of the mobile number provided, or that you have the authorized consent of the subscriber or owner to receive text messages at this number
3. SMS PROGRAM DESCRIPTION
Our SMS Service may include messages about:
- Appointment confirmations and reminders
- Project updates and status notifications
- Service completion notices
- Follow-up satisfaction surveys
- Special promotions and offers
- Payment reminders and confirmations
- Weather-related service adjustments
- Roof maintenance tips and recommendations
- Company announcements and updates
4. MESSAGE FREQUENCY
Message frequency varies based on your interactions with our services and scheduled appointments. You may receive multiple messages per week during active projects or service scheduling periods. Standard periodic messages may be sent after service completion for maintenance reminders or special offers.
5. RATES AND CHARGES
Message and data rates may apply. Reset Roofing does not charge for this service, but carrier charges for text messages may be applied by your mobile carrier. Ring Central serves as our technology provider but does not charge end users for text messages. For questions about text messaging rates, please contact your wireless provider.
6. OPT-OUT PROCEDURES
You can opt-out of receiving SMS messages at any time by replying “STOP” to any message from us. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to rejoin, you can opt-in again through our website or by contacting customer service.
7. SUPPORT INFORMATION
If you need assistance with the SMS Service, reply with the keyword “HELP” to any text message from us or contact us at:
- Email: info@resetroofing.com
- Phone: (770) 230-1743
- Address: 204 Kelly Mill Rd, Cumming, GA 30040
8. CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website and/or through a direct SMS message. Your continued use of our SMS Service after any changes indicates your acceptance of the new Terms.
9. LIMITATIONS OF LIABILITY
Our SMS Service, powered by Ring Central, is provided on an “as is” and “as available” basis. We cannot guarantee that the service will be error-free, uninterrupted, or that messages will be delivered in a timely manner. Wireless carriers are not liable for delayed or undelivered messages.
We shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your use of or inability to use the SMS Service, including but not limited to:
- Damages for loss of profits, goodwill, use, data, or other intangible losses
- Unauthorized access to or alteration of your transmissions or data
- Any other matter relating to the SMS Service
10. USER RESPONSIBILITIES
You agree not to misuse the SMS Service by:
- Responding with abusive, harassing, threatening, or offensive messages
- Using the service for any illegal purposes
- Interfering with the operation of the service
- Attempting to extract phone numbers or personal information from the system
- Sending automated responses to our numbers
11. PRIVACY
We respect your privacy and protect your personal information as described in our Privacy Policy, available at www.resetroofing.com/privacy. The information collected through our SMS Service is subject to our Privacy Policy.
12. GEOGRAPHIC RESTRICTIONS
Our SMS Service is intended for use within the United States. We make no representations that the service is appropriate or available for use in other locations. If you access our SMS Service from outside the United States, you are responsible for compliance with local laws.
13. TERMINATION
We reserve the right to suspend or terminate your access to our SMS Service at any time and for any reason, including but not limited to a violation of these Terms.
14. CONTACT INFORMATION
If you have any questions about these Terms or our SMS Service, please contact us at:
Reset Roofing 204 Kelly Mill Rd Cumming, GA 30040 (770) 230-1743 info@resetroofing.com
15. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Reset Roofing regarding the SMS Service and supersede all prior agreements and understandings, whether written or oral.
By opting in to our SMS Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.